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Troubleshooting Your System
My softener isn’t using much salt.
I filled the salt, but the light is still blinking and the screen still says to add salt.
After filling the salt, you must set the salt level on the display screen. Note the level number along the inside wall of the salt tank. Then follow the menu instructions on your softener display screen to set the salt level number.
Why is there water in my salt tank?
It is normal to have water in the bottom of your salt tank. If there is more than five inches, or if you suspect a leak, please contact us so that we can assess the situation.
My water feels too soft. Can I adjust it?
No. Soft water is soft water. You cannot adjust the level of impurities being removed from the water.